Help
Short answers about pedigrees, scans, Lineage Leads, research, and privacy.
Use the optional Getting Started guide
Work through six short tasks at your own pace. You can pause it, dismiss it, or restart it later.
Recover your account or unfinished work
Follow plain-language steps for password codes, interrupted uploads, stalled scans, and changes that seem to be missing.
Create your first pedigree
Start a tree with one dog and add parents manually or with a document scan.
Read answer →Repeated ancestors and COI
Learn why a dog can appear more than once and how known ancestry affects COI.
Read answer →Manage a personal pedigree
Review a tree, open dog profiles, add information, or safely remove a pedigree you no longer need.
Read answer →Correct a dog in your pedigree
Fix a mistaken name, parent, or other detail without changing another user’s information.
Read answer →Review Lineage Leads
Use HoundLine suggestions without silently changing your personal pedigree.
Read answer →Dog names and identity matching
Why matching names support a lead but never prove two dogs are the same.
Read answer →Correct a Lineage Lead decision
Find out what to do after accepting the wrong information or ignoring a useful suggestion.
Read answer →Understand conflicting research
See why HoundLine can show more than one reported answer and how to decide what belongs in your pedigree.
Read answer →How HoundLine profile links are confirmed
Understand why matching names do not automatically combine dogs and what can confirm an identity.
Read answer →Have a code from HoundLine?
Enter it exactly as shown, such as HL-224.